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Customer Service
- Assembly options
- Shipping & Delivery
- Privacy & Security
- Design your own stationery
- Packages
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Returns & Replacements
- Price Guarantee
- Proofs
- Product availability
- Assembly options
- We offer a number of assembly options for those who would like to be more involved in the production of their stationery. The assembly options available are: DIY materials only (All of the materials that you need to complete your invitations. Please check to see if the papers are compatible with your printer before printing) DIY printing only (Your invitations and envelopes printed with your information and left for you to cut and assemble.) DIY Ready to assemble (All materials printed and cut to size ready for you to assemble.) Made by Bella (An assembled and personalised invitation. Take the stress out of organising your wedding stationery by letting us do it for you.)
- Shipping & Delivery
- Please choose the postage option that is best for you when you check out. If you require more shipping information then please contact us by phone or email for more information. If you would like to place your order on the website but are unsure of the shipping details at the time then please choose the COD option and we will fix the other details up at a later time. We suggest that you choose an option like express post or registered post that is traceable. If you would like to take out insurance on the order then please contact us. Please allow 2-3 weeks for your order to be completed from the time that we receive your final approval. We will advise you of any time delays ahead of time. If you require DIY materials only then please allow for 5 business days for the arrival of your products.
- Privacy & Security
- All of your information will remain private and secure and will not be sold or passed on to any third party.
- Design your own stationery
- All invitations have options that allow you to customise the colour of your paper, card, envelopes and embellishments. Simply mix and match to suit the theme and budget of your event. If you have a style in mind that is not represented on this website then please contact us by phone: 02 9548 6236 or email: invites@bellainvitations.com.au for a quotation.
- Packages and quotations
- If you require larger quantities of invitations and/or various accessories to accompany your invitations then please feel free to contact us by phone: 02 9548 6236 or email: invites@bellainvitations.com.au for a quotation on a packaged deal.
- Ordering
- You can place an order through our website, by phoning us on 02 9548 6236, by email at invites@bellainvitations.com.au or by making an appointment to see us. If placing an order on our website you will be required to register first. This will ensure that we have all of the contact information that we need and you will have a unique log in user name and password to protect your information. We will contact you to confirm your order and to request any additional information we might need to complete your order and to confirm the time it will take to complete. If you have any questions or need to change your order prior to giving us the final proof then please contact us by phone or email. Once the final proof has been given your stationery will be printed and assembled if applicable and no changes can be made. All invitation orders have a minimum of 15 invites per order. When placing an order please order additional invitations in case there are people that you have forgotten. You are able to order blank invites for this purpose. If you need to order more invitations after the order has been made and received then there is a $20 surcharge plus the additional invitations will be charged at the full RRP rate.
- Payment, Pricing & Promotions
- The prices listed are for the DIY materials only options, you may use the drop down box under the assembly option to get a quote for assembled invitations, there are also various upgrades to include buckles and embellishments that are not standard for most invitations. Upon placing an order a minimum of 50% of the total is due before your order is started. The balance is payable upon completion of the order and before it is sent out or picked up by the customer. The preferred method of payment is direct bank deposit. You can do this by banking the required amount into the CBA account: Bella Invitations BSB: 062164 Account number: 10345362 please enter you name and customer id or invoice number as the reference so that we can track your payment. You may also make payment by cheque, credit card through paypal on our website or by cash for COD orders only. Please choose the appropriate payment method when checking out of the shopping cart. If you have a discount or promotion voucher then please enter the appropriate code when you check out of your shopping cart. Alternatively you can do this over the phone or by email if you are placing your order that way.
- Viewing Orders
- You are able to view orders by logging in to the website to see the status of your order. We will be in contact with you throughout the process to let you know how your order is proceeding.
- Updating Account Information
- You can update your account information at anytime by logging into your account on the website. Alternatively, you may send your updated contact details to us by email or phone.
- Returns & Replacements
- Please take care to ensure that the wording for all of your stationery that you give us is free from spelling or grammatical errors, and that the names that you have provided are correct. We print the information that is given to us and cannot take responsibility for any errors that have not been checked by you. If you have an item that does not match the sample or description provided then a refund, credit or exchange can be arranged. No refund can be given for changing your mind or if the items have been damaged after receiving them.